SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
The delivery costs and risks are borne by the buyer. The supplier delivers the goods "on costs and risk to be borne by the Buyer"
How long will delivery take?
The delivery period is based on the conditions at the time of placing the purchase order and may vary. The supplier reserves the right to revise the delivery date in case of unforeseen circumstances at their or their sub-suppliers’ facilities, if necessary information is not provided in time, or if payment terms are not met. Delays do not give the buyer the right to cancel the contract.
What exactly happens after ordering?
Upon receipt of your purchase order, the supplier processes it and confirms the scope of delivery as per the order confirmation. You automatically accept the delivery and payment terms. Partial shipments are allowed. You should inspect the goods within 10 working days after delivery; otherwise, the delivery is considered accepted.
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order. Payment terms are based on the date of issue of the invoice at the supplier’s location
PAYMENT INFORMATION
When the order payment is taken of my bank account?
For contract values up to CHF 10,000, payment must be made net within 30 days from the date of invoice. For higher values, partial payments are required: 1/3 within 10 days of order confirmation, 1/3 within 10 days of the supplier’s advice of goods readiness, and the final 1/3 within 30 days net from the invoice date. The charge on your bank account depends on when you make the transfer according to these terms
What is wishlist?
The General Sales Terms do not specifically mention a "wishlist." In e-commerce, a wishlist is a feature that allows you to save products you are interested in for future purchase or sharing.
What should I do if I receive a damaged or wrong product?
You must inspect the goods within 10 working days after delivery. If you find damage or errors, you must notify the supplier within this period. If the damage is due to poor quality, material or design defects, the supplier is obliged to repair or replace the affected parts under warranty. Damage caused by misuse, wear and tear, or improper handling is not covered.
Can I change or cancel my order?
Changes or returns of standard goods are not accepted without prior agreement. Customized goods are completely excluded from change or return. If a change or return is accepted, all resulting costs (inspection, cleaning, restoration) are charged to the buyer. To request a change or cancellation, contact customer service as soon as possible.
What is "package tracking" in my orders?
The General Sales Terms do not specifically mention "package tracking." In e-commerce, package tracking is a service that allows you to monitor the status and location of your order during shipment. You can usually find tracking information in your shipping confirmation email or order history.
